Broadband price increases mid-contract have become common practice across the industry — often tied to inflation plus an additional percentage, applied automatically each year, even while you’re locked into a fixed-term deal.

Why this catches people off guard: You sign up for a price, but 12 months later find your bill has increased — sometimes significantly — despite being told you were on a “fixed” contract. The fine print usually allows for this, but it’s rarely obvious at sign-up.

What a genuine fair pricing guarantee should mean:

• Your price stays the same for the length of your chosen term, whether that’s 12, 18, or 24 months, or a rolling monthly plan
• Any price changes only apply at renewal, when you can choose to switch, renegotiate, or leave without penalty
• No surprise increases buried in annual terms and conditions

How Merula’s pricing commitment works: We only pass through price increases at the same rate as OFNL’s network pricing — and only if you’re on a rolling, out-of-contract period. If you’re on a fixed term, your price is locked for the duration, full stop.

What to ask any provider before signing up: “Can my price increase while I’m still within my minimum term?” If the answer is yes, or unclear, it’s worth reading the contract terms closely before committing.