Get in Touch with us
Whether you’re looking to sign up, need help with your existing service, or have a billing question – we’re here.
Contact details
Sales Support
- sales@merula.net
- 0800 298 2375
Technical Support
- customersupport@merula.net
- 0330 341 6666
Frequently asked question
How do I report a fault?
If you’re experiencing connectivity issues, first check our Service Status page to see if there’s a known issue in your area. If your service appears operational on our end, contact our support team on 0330 341 666 or email support@merula.net with your account details and a description of the fault.
What happens during an outage?
In the event of a service outage affecting multiple customers, we update our Service Status page in real time. We’ll also notify affected customers by email. For single-property faults, raise a ticket with our support team and we’ll investigate with OFNL on your behalf.
Where can I check the current service status?
Our live Service Status page is at merula.net/platform-status and shows uptime across all services — Broadband OFNL, Cloud Services, Leased Lines, and Voice/SIP.