About Merula Broadband
A broadband provider focused on performance, reliability and support.
Who We Are
Merula Broadband is a UK internet service provider delivering full fibre broadband over the OFNL network – one of the UK’s fastest-growing independent fibre infrastructure providers.
Our mission is simple: to deliver broadband that works, at a price that’s fair, backed by support you can actually rely on. No inflated introductory offers that spike after month three. No hidden connection charges. No call centres that put you on hold for an hour.
Merula is part of the Rydal Group ecosystem — a collection of technology and connectivity businesses working together to deliver enterprise-grade infrastructure to homes and businesses across the UK.
What is OFNL?
OFNL (Open Fibre Networks Limited) builds and maintains the physical full fibre infrastructure your connection runs on. Here’s how a signal actually gets from their network to your home.
Purpose-built infrastructure
Your connection runs on modern, full fibre infrastructure — not old copper retrofitted for broadband.
One point of contact
Merula handles everything you interact with day-to-day — sign-up, billing, support, and account management.
We handle network issues
If there's ever a fault on the physical network, we liaise directly with OFNL — you only ever need to contact us.
Our Commitments
OFNL (Open Fibre Networks Limited) builds and maintains the physical full fibre infrastructure your connection runs on. Here’s how a signal actually gets from their network to your home.
No Joining Fees
Connecting to OFNL through Merula costs nothing upfront. The price you see on the package is the price you pay.
Fair Pricing Guarantee
If you're on a fixed-term plan, your monthly price is locked for the duration. We only pass through OFNL price changes at the same rate we receive them - never at a markup.
UK-Based Support
Our team is based in the UK. When you contact us, you speak to someone who knows the OFNL network and can actually help - not a script reader.
Transparent Service Status
We publish live platform status for all our services - Broadband, Cloud, Voice, and Leased Lines - so you're never left wondering whether an issue is at your end or ours.
Frequently asked questions
Straight answers to what we hear most often.
Is Merula the same company as OFNL?
No. OFNL builds and maintains the physical full fibre network. Merula is the service provider — we manage your account, billing, pricing, and support. Your day-to-day relationship is entirely with Merula.
Do I need to contact OFNL directly for anything?
No. Even if an issue turns out to be on the physical network, you only ever need to contact Merula. We handle any liaison with OFNL on your behalf.
Is OFNL's network available everywhere in the UK?
Coverage is expanding but not yet nationwide. Use our postcode checker to confirm live availability and package options at your specific address.
Why does Merula use OFNL instead of Openreach?
OFNL is a purpose-built full fibre network, designed for fibre from day one rather than retrofitted onto older copper infrastructure — often meaning faster rollout and a modern, dedicated connection where it’s available.
What happens if there's a fault on the network?
Contact Merula support directly. We’ll diagnose the issue and, if it’s network-related, liaise with OFNL to get it resolved — you won’t need to chase two different companies.
Will my price ever go up during my contract?
Only if you’re on a rolling, out-of-contract plan, and only in line with OFNL’s own pricing changes — never at a markup. On a fixed term, your price is locked for the full duration.
How do I check if there's an outage in my area?
Visit our live Service Status page, which covers Broadband, Cloud, Voice, and Leased Lines, so you can check instantly rather than waiting on hold.