The biggest fear when switching broadband is a gap between old and new — here’s why that’s rarely an issue, and how the process actually works.

Step 1: Check coverage. Enter your postcode to see what’s available at your address.

Step 2: Choose your package and create an account. Set your start date and payment details — this takes minutes, not hours.

Step 3: Booking your engineer visit. Most installs are completed within 5-10 working days of signing up.

What happens to your old broadband? In most cases, your existing connection stays active right up until your new line is installed and live — there’s no need to cancel your old provider first. Once the new connection is confirmed working, you can then give notice to your previous provider.

Do you need to be home? Yes, typically for the initial engineer visit to install or activate your line, though this varies depending on whether fibre is already present at the property.

Will I lose my email or landline number? Landline numbers can typically be ported over — check with your new provider. Email addresses tied to an ISP (e.g. @provider.co.uk) are usually lost when you leave, so it’s worth switching to a separate email provider (Gmail, Outlook) before cancelling your old service.

Bottom line: With the right provider, switching should involve zero downtime, no joining fees, and no lengthy phone calls — just a postcode check and a booked install date.